We are strongly committed to protecting your privacy. We value the trust that you place with us by providing to us your personal data and we are committed to taking all reasonable precautions to protect your personal data from misuse and keeping it secure by complying with all applicable data protection laws and regulations in Hong Kong, as amended from time to time. We regularly review this Privacy Policy and may revise it from time to time by updating this page. By continuing to use our services after any amendments being made to this Privacy Policy (if any), you are agreeing to the revised Privacy Policy. Please read on for more details on our policies and practices in relation to personal data.

1. Your consent

By using our services and website, you are consenting to our collecting, using and disclosing your personal data in accordance with this Privacy Policy. When we collect your personal data, we will provide you with a "personal information collection statement" on or before the collection. If you do not agree to such collection, use and disclosure, please do not use our services or website or otherwise provide us with your personal data.

2. Purpose of collection of your personal data

We use the personal data collected from you for the following purposes ("Purposes"):

1.  assessing, verifying and administering your data (including processing your membership registration/application and allowing you to participate in our marketing, promotional and corporate activities);
fulfilling your orders for products and services you may make with us (including maintaining your shopping cart on 2.  our website, order processing and payment clearing);
3.  processing your payment
4.  handling and responding to your inquiries, suggestions or complaints;
5.  Informing you on our promotional activities;
6.  conducting analysis to help us better understand you and to improve our services and products;
7.  any other purposes directly related to the above.
3. Transfer of personal data

We may disclose or transfer your personal data to our related companies (including our holding companies and/or affiliated companies) or any third party service providers, whether within or outside Hong Kong, as necessary on a need-to-know basis to fulfill any of the Purposes. We may also disclose or transfer your personal data to any other party when we believe such disclosure or transfer is mandatory for legal reasons or where it is necessary to protect our interests (as permitted by law).

We will not, for any gains, disclose or transfer your personal data as stated above unless we have obtained your prior express consent.

 4. Retention of personal data

We will retain your personal data for as long as it is necessary to fulfill the Purposes for which the personal data is to be used and erase any of your personal data that we have stored as soon as reasonably practicable, subject to, or where otherwise required by law or permitted by law.

5. Cookies

We use cookies to automatically collect information about you when you visit our website (such as the type of the internet browser and operating system you are using and the domain name of your internet service provider). Cookies are small pieces of information that your web browser stores on your computer when you visit a website. We use cookies in our website in order to:

  • identify your computer to us
  • conducting analysis to help us better understand you and to improve our services and products
  • let you have a better experience when using our website
  • maintaining your shopping cart on our website, order processing and payment clearing
  • direct marketing
  • enable tighter security

Most browsers automatically accept cookies. You may choose to disable cookies on your computer by changing your browser's settings. If you disable cookies, you may not be able to use all features and services offered on our website.

6. Websites of third parties

This Privacy Policy only applies to us and our website, but not to any other third parties (including any websites maintained by them). When you click on links and/or ad banners that take you to either third parties' websites or websites of companies associated with us, you will be subject to the privacy policies of those parties. Whilst we support the protections of privacy on the internet, we do not accept responsibility for any actions taken by third parties outside our web domain.

7. Changes to our Privacy Policy

We may change this Privacy Policy from time to time by posting the updated version of the Privacy Policy on our website. We encourage you to visit frequently to stay informed of our most updated version.

8. Rights of access and update of personal data

You may check whether we hold any of your personal data and, if so, you may also request access, verify, update or correct, or request a copy of your personal data held by us by contacting our Customer Service Representative in accordance. We will verify your identity before handling your request and a reasonable fee may be charged for complying with such request.

If you have any questions regarding this Privacy Policy, please contact our Customer Service Representative through cs@qeautybox.com.